kitchen / renovations

Reply from Cricut & Paint Progress

Tonight I was sitting here fooling around on the computer looking at die cut machines and Moroccan Lanterns.  I narrowed the die cut machine down to two , one of which I HAVE TO HAVE so I can give this crappy behind Cricut to my daughter.  She might like it till she finds out how much she has to spend if she wants to buy more cartridges.  She will them pass it on to one of her cousins I suspect.  LOL Here are my choices:

  1. Silhouette Cameo about $70 less than the Gazelle because it doesn’t cut tin or wood
  2. Boss Kut Gazelle…I found it cheaper than this but I put this link here so you can read the rave reviews on it.  I found it for like $369.

I already have about 5 or 6 projects in my mind to do so I need to make this happen pretty soon.

I decided to haul my butt in the kitchen and put a coat of paint on.  I put the tan on the top and I don’t care what you say but if I changed the straight lines into blobs this would be a camouflage kitchen and after all my hard work I won’t be able to see it pretty soon.

  • “What did you cook?”
  • Me: “nothing”
  • Them: “why not?”
  • Me: “I couldn’t find the kitchen”

LOL  Well I hope it looks a lot better once the cabinets are put in, and all the trim is on.  I need to call someone and set  up them helping me with the cabinets.  Yes it is getting close to that time.  The floor should take me a day at most.

I also been spending my time now looking for a good price on these  Moroccan lanterns.  I want to hang 3 of them over my sink after I convert them to pendant lights and 1 over my flip down table. I would paint them in the ORB finish.

Paint photos (wet paint remember that)

Last night:

Tonight:

Last night:

Tonight oh and by the way those two birds are actually salt and pepper shakers:

Last night:

Tonight…the paint made my access panels sorta disappear:

 

And the problem wall I haven’t figured out what to do with yet.  It is not even and I have to find a way to fill in the gaps:

And now to the response from Cricut:

Hello,

Thank you for emailing Customer Support.
Provo Craft has received inquiries regarding a computer program called “Sure Cuts a Lot” (SCAL) marketed by Craft Edge, Inc. and Make the Cut (MTC) SCAL/MTC interfaces with Provo Craft’s Cricut DesignStudio® software, allowing the SCAL/MTC program to access and control Cricut® personal cutting machines to cut content provided by and through SCAL/MTC.

Persons who use SCAL/MTC with Cricut DesignStudio® software or with a Cricut® personal cutting machine should be aware of the following:

  1. Because SCAL/MTC is unauthorized third party software made possible only by breach of the Cricut DesignStudio® End User License Agreement (EULA), use of SCAL or MTC with a Cricut® personal cutting machine voids the warranty for the user’s Cricut® personal cutting machine.
  2. Provo Craft has considered legal action against Craft Edge, Inc. and reserves all rights to take such action in the future, however, Provo Craft believes that certain innovative, new product offerings may soon render SCAL/MTC irrelevant.
  3. Because SCAL is neither authorized nor supported by Provo Craft, each fix, enhancement or upgrade by Provo Craft of Cricut DesignStudio® software, or of firmware for Cricut® personal cutting machines, is released without testing for compatibility with SCAL/MTC.  With each firmware or software release, it is highly likely that SCAL/MTC will stop working with the user’s Cricut® personal cutting machine.  SCAL/MTC may also cause the Cricut® personal cutting machine to cease operating altogether.
  4. Persons who use SCAL/MTC with Cricut DesignStudio® software and/or with a Cricut® personal cutting machine do so at their own risk.   Provo Craft will not provide customer support to SCAL/MTC users or accept returns of negatively affected Cricut® personal cutting machines. If you have any questions or would like more information please do not hesitate to contact Cricut Support.

 

If you have any further questions please feel free to call the number below where one of our representatives will be more than happy to assist you or you are welcome to reply to this email.

Have a wonderful day!

 Customer Support
Customer Support Email
support@provocraft.com
1-877-727-4288 Monday-Friday: 7am-6pm MST

Provo Craft & Novelty, Inc.| 10876 South River Front Parkway, Suite 600 | South Jordan, UT 84095

We would also like to take this time to remind you to register your products at cricut.com. You will want to sign in at the top right and then click on the Register Products.

******************************************

My response:

Funny you should mention that I should register my products on the website.  I actually did that when I brought your products and tonight I went to look at what cartridges I had and could not access my account.  I only have two email addresses so when I went to get the password emailed to me and they said I had no account under those email addresses I figured on top of everything else you have now deleted my account for lack of activity and took my points away.  Not a problem PC…I am jumping ship anyway and I will be investing in a product I will be able to actually use without spending a fortune.  (I noticed you did not even touch upon the price issue in your response)

As for what I think about the software response you sent me…I will just make sure my blog readers see your nonchalant response.  I don’t know how many people read this and if I ruined a business opportunity for you for but I hope it is as many as possible.  Nothing you said changed my mind about your business practices and I have a sneaking suspicion you don’t give a rats behind what I think.

J

************************

As a reminder this is my original message to them:

Dear Customer Service,
I never heard of a company whose main goal is to rip people off.  I brought the cricut machine and no where on the Internet or on your site or on the box or on the infomercials does it tell you how frick fracking expensive it is to use the darn thing,  It comes with an ugly cartridge and no paper.  I had to buy the vinyl and transfer paper at a whopping cost.  You can’t use any store coupons on it and its NEVER on sale.

The instructions on using it were spotty so I basically wasted a whole roll of vinyl trying to space and get two lines of print right.  Then I used it and applied it crooked.  UGGGGGGH.  I don’t have the fonts I want even though I have purchased several cartridges… only because they were on clearance…from stores who decided to not carry your product any longer.  When Walmart gives up, something is wrong buddy.  So now I have this machine I invested well over $300 on sitting in my office collecting dust.

Now fast forward to the internet and I find SCAL and Make the Cut software which is no longer available in a version compatible with cricut unless you are willing to spend $300 on a bootleg version of $50 software.  Why is it no longer available to use on cricut?  Because you sued them and blocked them that’s why.  What kind of nasty underhanded crap is that?  Their software is compatible with all the other machines out there but yours.  If I buy a sewing machine I can use any thread or any needle or whatever.  No one who is honest will do what you did.  That was just greedy.

I HATE THE FACT THAT I CHOSE CRICUT OVER ALL THE OTHER MACHINES OUT THERE.  I WISH I WOULD HAVE BROUGHT A SILHOUETTE MACHINE.

I HATE CRICUT FOR FRUSTRATING ME LIKE THIS AND MAKING ME WASTE MY MONEY.  HERE IT IS SUNDAY MORNING I surfed sites and saw projects I want to do and now I am MAD AS HECK BECAUSE I CAN’T.  GOING TO CHURCH TO PRAY.  Maybe God will show me a way to use this dust collector and my money was not just thrown down the toilet…

A City Girl

Notice they did not address costs, the instructions or the fact that absolutely nothing comes with the machine but one crappy cartridge.  The least they could have done is provided a great cartridge!

 

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One thought on “Reply from Cricut & Paint Progress

  1. Did you tell cricut that you write a wildly popular blog? And that your unhappiness is being broadcast all over the Internet? And that soon their sales will plummet? Maybe you should.

    I HATE dealing with that kind of thing. It makes me absolutely insane. The fact that you were able to write not one, but two coherent emails is impressive. I would have gone the route of complaining incessantly to my husband/mom/best friend, but never finding the time to actually write to them. Mostly because the response they gave you? Would have sent me over the edge.

    p.s.- reserve judgment on your kitchen! Any project mid-way looks like hell. Once it all comes together, I think it’s going to be fantastic!

    Like

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