I need your support and asking everyone who cares about animals to post this to their facebook page and also not shop in Petsmart or use their groomers. Two years ago I purchased Bear, a pure bred Shi-Tzu. He has become my baby. Everyone loves Bear cause he is just so cute and so loving and playful. I was going out of town on a conference and I was taking him with me…and I certainly did not want to take him out of town looking like an alley dog. Unfortunately I waited until the last minute to call my groomer only to find out he was also out of town. I had no choice but to take him to Petsmart…despite my reservations.
I told them to cut his hair short, don’t skin him, leave his hair long on his ears and make sure he still looks like a ShiTzu. I had to take him there one time before and I was not really happy with the haircut and swore at that time never again. But I was desperate. This time when I picked him up I was shocked at his haircut. He looked like a skinned rat with long hair on top of his head AND he was acting funny. I thought maybe he was mad at me for leaving him there all day long…you know toy dogs can be funny like that. I got in the car and hugged and kissed him and that’s when I noticed not only is his eye red but it’s slightly swollen AND he’s keeping it shut. I went back inside to ask them what happened to his eye. She looked said it was nothing and tried to put drops in his eye but he wouldn’t let her. She walks him over to Banfield…the animal clinic…to get some help and she comes back saying she had the vet put the drops in his eye and he removed a bugger from his eye, like when we wake up with sleep, no big deal, he’ll be fine. (He was never checked in nor was this documented by Banfield). I told her he was fine when I brought him in and now his eye is swollen and red and that is a big deal to me. This is not how I left him. I told her I was going out of town and I will be back when I get back if there are problems.
The whole time we were gone I thought Bear was sleeping A LOT but I later realized he was trying to keep his eyes closed. He refused to eat, he drank minimal water, and he just laid around lifeless. He kept curling up in my arms and just laying there for hours. He is normally an active, friendly, playful, loving-natured dog who hardly ever sits still unless I am still, so seeing him laying around lifeless worried me sick. I knew this had to be more than a matter of them getting shampoo in his eye.
My grandson kept saying over and over Poor Bear I feel so sorry for him…
Because he kept his eye shut most of the time I couldn’t see how bad it was. I was still thinking that it was irritated but Friday you could tell it was bad…but still couldn’t tell how bad it really was
Saturday morning his eye was worse. He let me put a warm rag on it and I noticed the puss was a little bloody, ewwwl. I never saw him scratch his eye, in fact he would not let anything near that eye so I knew whatever happened to him was bad, and it was hurting and I had to take him back to the vet.
As soon as I got back I took him to Petsmart. The lady that put his drops in his eyes on Tuesday was there and she was shocked when I showed her his eye. As soon as I said I want to take him over to Banfield so they can check him and they (Petsmart) should pay for it another clerk butts in the conversation and says, while shaking her head no, that I should have brought him back when it happened. It sounded like the beginning of a cover up to me. I reminded the person I was speaking to that I brought him back in before I drove off on Tuesday and I told her I was going out of town and wouldn’t be back until then and if he was still having a problem, I would bring him back. She acknowledged that she remembered. She called the manager to speak with me.
The manager finally got there and walked me over to Banfield (the vet clinic) and told them to examine him. The vet examines him and says she is 99.9% sure he is going to lose his eye and she said with this injury even if I would have brought him in earlier to start treatment, it probably would not have done much good because of the breed and the kind of eyes they have. The Operations Manager gave me my money back for the bad groom job but Bears injury was beyond the scope of Banfield services so I had to take him to an emergency room in Cary, which is not exactly around the corner from me. They examined him and said he has a perforated cornea that caused an ulceration. In other words it appeared that the groomers somehow cut his eye and it was now infected. She said if the groomers made Banfield examine him properly then early treatment might helped him. They admitted him in ICU so they can administer antibiotics every hour until Monday when the ophthalmologist could examine him.
Monday the doctor reported that Bear was worse and the bottom line was it was best for them to take his eye, which they did.
In speaking with Petsmart they started pissing me off because they were VERY slow to return phone calls and in speaking with me their main concern was trying to convince me that they did everything they could and they still don’t know that they did this…despite me having a photo when I dropped him off..fine to picking him up…injured.. They have yet to pay the last $400 of the vet bill (as of this writing) but they said they will pay it. The will not reimburse me for time I took off of work as if I have any extra time with my own medical problems and all the time I had to take off for the other stuff going on in my life… you know my vacation time saved to get days off is precious, plus normal medical after care (like getting his stitches removed) or for any part of his purchase price. He is not a mutt nor is he a $100 ASPCA dog. He is a pedigree dog with papers. If I wanted a one eye dog I am sure I probably could have gotten one for free or far less cheaper than he was.
I am asking that everyone who reads this story post it on their facebook page to warn others not to use Petsmart grooming salons and if you can help it not to shop their stores either. Please let your friends know. This is the information age and businesses can no longer treat us any old way and expect to get away with it. When we hear of things like this we need to warn others and stop these big business from doing what they want.
No dog deserves what happened to Bear
Please post it for all the Bear’s you might save from Petsmart groomers.